Verzend Beleid

All orders are processed within 0 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

In-store pickup

You can skip the shipping fees with free local pickup at Berkhout 1, 1761 HM, Anna Paulowna. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are from 9 AM till 5P PM on Monday till Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@phoenixhairproducts.nl with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at info@phoenixhairproducts.nl