Orders placed with Phoenix Hair Products are shipped via DHL within the Netherlands and Belgium . Shipping costs are €5.95 for the Netherlands and €8.95 for Belgium. Orders over €39.95 enjoy free shipping . DHL delivers to Belgium Monday through Friday and to the Netherlands Monday through Saturday. Please note: exact delivery times may vary depending on package size and delivery address.

Ordered on:

• Monday before 3pm = delivered on Tuesday
• Tuesday before 3pm = delivered on Wednesday
• Wednesday before 3pm = delivered on Thursday
• Thursday before 3pm = delivered on Friday
• Friday before 3pm = delivered on Saturday
• Saturday & Sunday = delivered on Tuesday

Please note that delivery times may vary due to unforeseen circumstances with the postal carrier. Orders from Belgium may take an additional 1 to 2 days.

If you received a damaged or incorrect product, please contact our customer service team as soon as possible. We'll do our best to resolve the issue quickly and ensure you're satisfied with your order. This may include sending a replacement, arranging a refund, or offering another appropriate solution, depending on the situation.

We offer various payment methods, including PayPal, iDEAL, Klarna, Bancontact, AMEX, Visa, Mastercard, Maestro, Apple Pay, and Google Pay.

Click here to view our returns policy

Once we've processed your order, you'll automatically receive a shipping confirmation email to the email address you used to place the order. You can track your package via this DHL page. If you haven't received a shipping confirmation, please check your spam folder or contact our Customer Service team for further assistance.

At Phoenix Hair Products, we strive to implement environmentally conscious practices. We ship our products in compact packaging , and to ensure your order arrives safely, we use Ecoflow Filler Chips . These sustainable filler chips are made of 100% compostable material, making them environmentally friendly and harmless. Furthermore, much of our packaging is recyclable . We remain committed to minimizing our environmental impact and strive to continuously improve our processes in line with our values ​​of sustainability and environmental friendliness.

Do you have any suggestions or ideas to further improve our sustainability efforts? We'd love to hear from you! Email us at info@phoenixhairproducts.nl with your feedback and suggestions. Together, we can work towards a greener future.

• Discounts such as volume discounts cannot be combined with other discount codes.
• Only one discount code can be applied per order.
• Discount codes are
  non-transferable and cannot be exchanged for cash.
• Discounts are only valid during the specified period and cannot be applied retroactively to previously placed orders.
• Any residual value of a discount code will expire after use and cannot be reclaimed.
• Phoenix Hair Products reserves the right to change or withdraw discount codes at any time without notice.
• In the event of misuse or fraud with discount codes, Phoenix Hair Products reserves the right to declare the discounts in question invalid and/or deny access to discount codes.

Yes, all our products are cruelty-free . We value animal welfare and are proud to offer products that are not tested on animals.

Yes, all our products are unisex . In principle, every product can be used by both men and women!

Yes, our products are sulfate- and paraben-free. This is because we strive to offer high-quality hair styling/care products that are gentle on both hair and scalp. Sulfates can dry out hair and cause irritation, while parabens are linked to potential health risks. By eliminating these ingredients from our products, we ensure a gentler , more natural approach to hair care that is suitable for a wide range of hair types and sensitivities.

Yes, we offer several vegan products, including our Sea Salt Spray, Argan Oil Shampoo, Wax Stick , and Beard Oils . We're proud to offer these products as part of our range, which is suitable for those who prefer vegan hair care products.

Our products are produced by carefully selected manufacturers in the Netherlands, England, and China. After years of testing and research, we sought out the best producers in various parts of the world. We've gone to great lengths to ensure we work with suppliers who meet our high standards for quality , reliability , and craftsmanship . This careful selection allows us to offer the best combination of ingredients and production methods, enabling us to deliver top-quality products to our customers.

Our slogan, " Sky above us, earth below us, fire within us " reflects the profound philosophy and strength of Phoenix Hair Products.

The " Sky above us " symbolizes the limitless possibilities and aspirations we cherish. Just as the sky above us inspires us to reach higher, our hair styling and care products aim to elevate your hair to new heights.

The " Earth below us " represents the solid foundation upon which everything rests. A strong foundation is essential for beautiful and well-styled hair. Our products are formulated with high-quality ingredients that promote a healthy scalp and strong hair, forming the foundation for a radiant appearance.

Finally, " Fire within us " refers to the passion and inner strength that drives us. Just as fire symbolizes energy and vitality, we want our products to bring out the beauty and vitality of your hair. We believe that when you use our hair styling products, you'll feel the power to transform your hair and shine with confidence.

In short , our slogan reflects the aspirations, foundation and passion that Phoenix Hair Products puts into all its products to help you achieve your hair styling/care goals and ignite your inner fire.