Returns Policy

Phoenix Hair Products Return Policy

Returns: At Phoenix Hair Products, you have the right to return your order up to 14 days after receipt. We understand that sometimes you want to try a product, so we allow limited testing.

NB:

  • We cannot sell cosmetics in their original condition if the seal has been completely broken and more than 25% has been used . In that case, we reserve the right to issue a partial refund due to diminished value.

  • So please treat the product with care and return it well packaged.

The costs for returning from your home to our webshop are at your own expense and amount to approximately €7.25 per package.

Returns: To report a return, please contact us at info@phoenixhairproducts.nl or via WhatsApp Business . Please include your order number and information about the product in question.

Returns procedure: After canceling your order, you have another 14 days to return the product. Please ensure the product is returned with all included accessories and, if reasonably possible, in its original condition and packaging.

Refund: Once we receive the returned product in good condition, we will refund the full order amount to your account within 14 days.

For further questions or assistance regarding returns, please do not hesitate to contact us at info@phoenixhairproducts.nl or via WhatsApp Business.

Please note: Returns that do not meet the above conditions cannot be accepted.

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